- Can I see it working before I pay?
- Not as a trial — we do not hand out logins. We set your shop up with you first, then show you your own clerk answering on your own products before anything goes live. Book a demo and you will see a real shop running on the call.
- Can I cancel?
- Yes. Plans run month to month, with no long-term contract. You can cancel at any time from Billing in your admin, or by emailing support@daclerk.com. Your plan stays active until the end of the period you have already paid for, and you will not be charged again. When it ends, your storefront and admin close. You then have thirty days to export your data, and we delete it from our live systems within thirty days after that. To end a Yearly plan early, email us at support@daclerk.com and we will work it out case by case.
- What counts as a message?
- Each reply your clerk sends a customer is one message. Each question you or your staff ask DaClerk in your admin is one message, and each photo it reads is five. They all come out of one monthly allowance. You get a warning at 80% and at 100%, and you can add 2,500 more for $75 at any time. If you run out, your clerk and DaClerk pause until the 1st. A photo DaClerk can’t read doesn’t count.
- Can I take my data out?
- Any time, on every plan — data export sits beside billing and nightly backups in the list above, so it is never something a bigger plan buys. Your products and your customers download from the admin in full. Orders the admin exports as what is on screen — at most the five hundred most recent that match your filters — so ask us at support@daclerk.com for the whole order history and we send it in a common machine-readable format. Chat transcripts we keep for ninety days after the last message in them, and those come the same way.
- Does it sync with my POS or stock system?
- No. There is no live link to a till, a POS or a stock system, and we do not claim one. Your staff keep stock in the admin — counts, low-stock alerts, the in stock / sold out switch — and the clerk only ever answers from what is in there.
- Does it take payment, or can customers still pay in the shop?
- The clerk answers and takes the order; it does not take the money. Payment stays however your shop already takes it — at the counter, at pickup, on handover, or against a card you already hold. The clerk takes the order in the chat and notes how the customer plans to pay; no card details are entered and no money moves through us.
- How long until my shop is live?
- As long as your setup takes — it is work we do with you, not a countdown. Your shop settings and facts, your age rules, your products and customers loaded, the clerk tested on your own products, your staff trained. You see it running before it goes live, and we are there the day you open.